FAQ
Where is TALLAST based?
TALLAST is a Moroccan brand, and our products are available online for delivery within Morocco.
Where do you deliver?
We currently offer delivery throughout Morocco.
How can I place an order?
Simply choose the product you want, select your preferred size and color, and add it to your cart. Then enter your contact and delivery information and complete your order.
We may contact you to confirm your order before it is shipped.
What payment methods do you accept?
We currently offer Cash on Delivery (COD).
This means you pay for your order when it is delivered to you.
Do I need to create an account to place an order?
No. You can place an order without creating an account.
You simply need to provide the information necessary for us to process and deliver your order.
How long does delivery take?
Delivery times can vary depending on your location and delivery conditions.
After your order is confirmed, we will provide you with the relevant delivery information.
Tip: Once you know your actual average delivery time, replace this answer with something specific such as “Delivery usually takes 1–3 business days.”
Can I change or cancel my order?
If you need to change or cancel an order, please contact us within 24h after placing it.
Once an order has been processed or shipped, changes or cancellations may no longer be possible.
You can contact us at:
How do I choose the right size?
We recommend checking the size guide available on the relevant product page before placing your order.
If you’re unsure about which size to choose, feel free to contact us and we’ll be happy to help.
What if I receive the wrong size or product?
If you receive an incorrect or defective item, please contact us as soon as possible after receiving your order.
Include your order information and photos of the product so we can review the situation and help you with the next steps.
Can I return or exchange a product?
Yes, returns and exchanges may be possible depending on the circumstances and the conditions of our Shipping & Returns Policy.
Please review our Shipping & Returns page before requesting a return or exchange.
What condition must a product be in to be returned or exchanged?
Products requested for return or exchange should generally be:
- Unworn
- Unwashed
- Undamaged
- In their original condition
- With any original tags or packaging, where applicable
Please check our Shipping & Returns policy for the complete conditions.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible.
Send us your order details and clear photos of the damaged item and packaging so we can assess the issue and assist you.
Can I track my order?
If tracking information is available for your delivery, we will provide the relevant information after your order has been shipped.
What happens if I'm not available when my order is delivered?
The delivery service may contact you to arrange another delivery attempt or determine the next appropriate step.
Please make sure that the phone number and delivery address you provide when ordering are correct.
How can I contact TALLAST?
You can contact us through our Contact Us page or by email:
We’re always happy to help with questions about products, orders, sizes, or deliveries.