Shiping & Returns
At TALLAST, we carefully prepare every order before it leaves us. Our goal is to make sure your order arrives safely, correctly, and in the condition you expect.
Shipping
Order Processing
Once your order has been confirmed, we begin preparing it for shipment as quickly as possible.
Orders are generally prepared and shipped within 24 hours to 48 hours, depending on the order and destination.
Estimated Delivery Times
| Destination | Estimated delivery |
|---|---|
| Casablanca | 24 hours |
| Major cities | 24–48 hours |
| Other cities / remote areas | 48–72 hours |
Delivery Information
Please make sure that the phone number and delivery address provided with your order are correct.
If the delivery company cannot reach you, delivery may be delayed or require another delivery attempt.
Returns & Exchanges
We want you to be happy with your TALLAST order. If there is a problem with your order, please contact us as soon as possible after receiving it.
Contact us via WhatsApp:
[ADD YOUR WHATSAPP LINK HERE]
When contacting us, please provide your order number, explain the reason for your request, and provide any information or photos needed to help us assess the situation.
1. Damaged Product
If your product arrives damaged, please contact us immediately and before wearing or washing the item.
You will need to send us clear photos showing the damage.
After reviewing the photos, TALLAST will determine whether the item qualifies for a replacement.
If the damage is confirmed to have occurred before or during delivery, we may send you a replacement product.
A replacement for a confirmed damaged item is generally provided once per order.
2. Wrong Product
If you receive a product that is different from what you ordered, please contact us immediately.
Please provide:
- Your order number
- A description of the issue
- Photos of the product received
- Photos of the packaging/order label where relevant
After verification, we will determine the appropriate solution.
3. Size Exchange
If you would like to exchange your product for another size, please contact us first.
The product must be returned to us unused and in its original condition, meaning:
- Not worn
- Not washed
- Not dirty or stained
- Not damaged or ripped
- In good condition
- With its original tags/packaging where applicable
The product must be returned through a delivery service such as CTM, Ghazala, or another agreed delivery service.
Once we receive and inspect the product and confirm that it meets the exchange conditions, we will prepare the replacement.
Exchange Delivery Fees
For size exchanges, the customer is responsible for the delivery cost of the replacement shipment.
Our usual delivery fees are approximately:
| Destination | Exchange delivery fee |
|---|---|
| Casablanca | 20 MAD |
| Major cities | 35 MAD |
| Other cities | 40–45 MAD |
Important Conditions
Before sending an item back, please contact TALLAST first.
Do not send a product back without receiving confirmation from our team.
Products returned for an exchange must be in the same condition in which they were received.
Products that have been worn, washed, stained, damaged, altered, or otherwise used may not qualify for an exchange, subject to applicable consumer rights.
Requesting a Return or Exchange
Please contact us as soon as possible (within 48 hours) after receiving your order.
WhatsApp: [YOUR NUMBER]
Email: contact@tallastofficiel.com